Crash when adding media background

[gailm21]

Hello,

I’ve downloaded and started using Easyslides 5 on a new PC laptop but I’ve been using it before on another laptop (both Windows 10). All was going well until I tried to add a media background. I was trying to add an mp4 video as a motion background. The exact same files I used on the other PC which worked perfectly keeps crashing Easyslides 5 on this PC. Help?

[wk]

Hi gailm21

Does it happen with other media files as well on your new PC? Can you try renaming the file and see it it works?

Thanks

[gailm21]

Hello,

Yes, it does. It happens even after renaming the file but it doesn’t crash when it’s only an image.

[wk]

Hi. I can’t replicate the problem you are getting. Could you download v510RC5 at https://www.easyslides.com/main/v5/releasecandidate/ and see if you still have the same problem? Thanks

[gailm21]

Hi,

Yes, unfortunately. I still have the same problem on V5.1

[wk]

Hi

It is hard to pinpoint exactly where your problem is. One thing you can try and do is to delete your user profile and your schedule so that easyslides can create a new one for you. Close down easyslides first before deleting them.

The user profile is at:-
…\Documents\EasyslidesData\Admin\UserProfiles
Just delete the file in there

The schedules are located at:-
…\Documents\EasyslidesData\Admin\Schedules
Just delete all the schedules in there

None of your lyrics or Bibles are deleted by the above.

[jerishsolution@gmail.com]

Is there any solution for this? I’ve tried any video format. Also tried the latest Beta (5.02). Still Easyslides will crash when using video as background.

[Author]

Posts