The software crashes when selecting media

[Mr.J]

use individual settings——background and notations——media-——The software crashes when selecting media。

[Mr.J]

When selecting a video file

[wk]

Hi

I couldn’t replicate your problem. Selecting a video file works fine. Could you do more tests? Are you using a local drive, or a networked drive?

Thanks

[Mr.J]

test video
https://cowtransfer.com/s/c894c1eb550a47
key:6yol74

[Mr.J]

Application: Easyslides.exe
Framework version: v4.0.30319
Explanation: The process terminated due to an unhandled exception.
Exception information: The exception code is c000000 5, and the exception address is 708452A5
Incorrect application name: Easyslides.exe, version: 5.2.0.1, timestamp: 0x64d0373f
Error module name: D3D9.DLL, version: 10.0.22621.1635, timestamp: 0x7b4e1a43
Exception code: 0xc000000 5
Error offset: 0x000452a5

Error Process ID: 0x0x1B9C
Incorrect application startup time: 0x0x1D9D1B610B17EC4
Wrong application path: C: Program Files (x86) easyslides Easyslides.exe
Error module path: C: WINDOWS System32 D3D9.DLL
Report ID: 7a15f548-026d-4d88-bf10-8b2882ba8648
Error Package Full Name:
Error package relative application ID:

[wk]

Thanks for the video. Normally after you selected a video file, it will show the video length and play in the small windows automatically. In your case the length remained zero and the video did not play. It could either be the video file or Windows Media Player not set up. Please try the following:-
1. Play the video file using Windows Media Player. It may need setup.
2. It if plays, try selecting it again in Easyslides
3. If it does not play then try and play it using a different Media Player.
4. If a different Media player plays it then the video is fine
5. If the video file is OK but still does not play in easyslides, re-encode it using the free version of VSDC from https://www.videosoftdev.com/.
6. Then try and use the re-encoded version of the video in easyslides.

For v520RC3 I will add in code to prevent easyslides from crashing when selecting a video which does not play.

Thanks

[Mr.J]

Thank you. Problem solved! Set the software to set display can be normal play.

[wk]

Great you have got it sorted!

[Author]

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