Always hangs when operating with Easyslides v5.1

[helen0oo]

We used Easyslides v4 in Sunday worship for many years.

We have brought a new PC for Sunday worship and we upgrade to Easyslides v5.1.

However Easyslides v5.1 always hangs when operating. No only when change songs, but also when just change lyrics page.

We had closed all other softwares but Easyslides v5.1 still hangs unexpectedly.

What should we do？

Our PC config：
CPU：Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
RAM：16.0 GB
Windows 10 pro v.21H2 x64

[wk]

Hi. Sorry to hear about the issues you are facing. Could I suggest doing the following:-
1. Exit easyslides
2. Rename the EasyslidesData Folder (located at …Documents\EasyslidesData) to something like EasyslidesDataOld
3. Start easyslides 5
4. As there is no EasyslidesData folder, Easyslides 5 will create a default one.
5. If easyslides runs without any issue, then it narrows the problem down to some data in the original EasyslidesData folder.

Let me know how you get on.

[helen0oo]

Thanks for your reply！

I’ve tried but when Easyslides 5 created a default EasyslidesData folder, we can’t use the lyrics database we form in the pass. We used Easyslides for 10+ years. We are in Hong Kong so we use many
cantonese lyrics but not in English. If we use the default “EasyslidesData”, that means we can’t use our own lyrice database anymore, and we have to establish all the things again……

In our case, could we only just delete the lyrics that has “hang” problem？

[wk]

Hi. Happy to hear you are in Hong Kong! I am Chinese myself, born in Hong Kong but moved to Northern Ireland in the UK many years ago.

Try this:-

On old PC which has v4:-
1. Copy the folder at C:\easislides to a USB

On new PC, which has v5:-
1. Exit out of easyslides5.
2. Rename the EasyslidesData folder to something like EasyslidesDataOld.
3. Copy the folder easislides from the USB to the new PC to location: C:\easislides.
4. Start easyslides 5
5. Easyslides 5 will prompt you if you wish to convert from v4. Select Convert from v4.
6. Once conversion is done, easyslides 5 will have imported all your items from v4.

[helen0oo]

So happy that you’re HK people！

We had convert from v4 to v5 for one year……

After I have tried you reply #652，we miss all database. Than I undo and use our v5 db again.

Now, it alway hangs when we choose the media file, what should we do now！

We alway pray for it, hope it won’t hang in worship！！

[wk]

Its difficult to know what the problem in your situation. Easyslides uses Windows media player for playing files in its code. So you can try and run Windows media Player on its own first in case it needs setting up. Once that is done, try and run easyslides 5 again with media.

[helen0oo]

Thanks for your help.
The problem was solved after we deleted some mp4 files which make us hang.
I don’t know what is ther problem with those mp4 files but if they make the PC hang, just delete them.

Thanks for your help again.

[Author]

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